FAQ

General

  • Are reservations required for drop-ins?

    Yes, non-members must make an online reservation to be guaranteed a drop-in spot.

  • Can I drop off my child?

    No, we are not a drop-off center or childcare facility. All guests under 18 years of age must be accompanied by a parent or guardian who is responsible for the direct supervision of their child.

  • Can I come without a child?

    No, for safety purposes an adult not accompanying a child will not be allowed in.

  • Can I bring my stroller inside?

    No, due to space limitations, please do not bring a stroller or car seat inside.

  • Can I wear shoes inside?

    No, grip socks are required in our indoor playground area. If you forget socks, no worries, we sell grippy socks at the front desk for $3.

  • What is the age range for play?

    Children up to 7 years old are welcome to play at Rowan Clubhouse. Children younger than 6 months old are free if accompanied by a paying sibling.

  • Do I have to sign a waiver?

    Yes, it is required to sign a waiver digitally for yourself and any minors with you. Please sign our waiver ahead of arrival to save time during check-in.

  • Can I bring my own snacks?

    To ensure the health and safety of all guests, we ask you to only enjoy our curated selection of kid-friendly and adult snacks from our café.

Events

  • Can I add more children or adults to my party package?

    You can have up to a max of 35 children and adults in the private event room. Please let our team know if you think you will exceed capacity. Headcount will be tracked during check-in and any overages will be charged prior to the end of the party.

  • Can I bring my own food and beverages?

    Yes! However, the food menu must be approved prior to the event to ensure safety and cleanliness for our facilities. Outside drinks are welcome with the exception of alcoholic beverages. All food and drinks must stay in your party room. Any violation of this policy will result in a fee.

  • Can I bring my own decorations?

    Yes, feel free to bring balloons, garlands, backdrops, tablecloths, plates, napkins, etc. to set your party.

    – Decorations are only allowed in your party room (not the play area, cafe or lobby).

    – We do not allow glitter, pinatas, small confetti, slime, silly putty or color/confetti cannons, etc.

    – Balloons must be anchored down with a weight or tied down to something so they do not float up into the ceiling

  • What is my party timeline?

    Your event planner will visit with you upon arrival about the timeline. They will provide you with reminders during the course of your party to help keep your party running smoothly. Your party will last for 2 hours. The first hour will be spent in the play area and then you will transition to your party room for the remaining hour. While in your party room, you can eat food, share cupcakes/cake, or open presents. Guests will depart from your party room.

    Our team will handle the remaining clean up and take down once you have departed (when booking the All Inclusive or Party Made Simple package). If booking the DIY package, you will have 15 mins post event end time to clean up, pick up trash, and leave the space empty. Any violation of this policy including delays in departure or cleaning will result in a fee.