FAQ

General

  • Are reservations required for drop-ins?

    Yes, we highly encourage online reservations to be guaranteed a drop-in spot. Walk ins during peak times may be asked to wait if we are at capacity.

  • Can I drop off my child?

    No, we are not a drop-off center or childcare facility. All guests under 18 years of age must be accompanied by a parent or guardian who is responsible for the direct supervision of their child. For safety purposes an adult not accompanying a child will not be allowed in.

  • Can I come if my child is showing signs of sickness?

    To protect our community, we ask that only well children and adults visit our facility. We reserve the right to ask a child or adult showing visible signs of illness to return on another day. This helps us protect infants, young children, and guests with higher health sensitivities.

  • Can I bring my stroller or car seat inside?

    No, due to space limitations and safety hazards, please do not bring a stroller or car seat inside.

  • Can I wear shoes inside?

    No, grip socks are required in our indoor playground area. If you forget socks, no worries, we sell grippy socks at the front desk.

  • What is the age range for play?

    Children up to 7 years old are welcome to play at Rowan Clubhouse. Children younger than 6 months old are free if accompanied by a paying sibling.

  • Do I have to sign a waiver?

    Yes, it is required to sign a waiver digitally for yourself and any minors with you. Please sign our waiver ahead of arrival to save time during check-in.

  • Can I bring my own snacks?

    Yes! To ensure the health and safety of all guests, we ask you to only enjoy allergy friendly snacks

Events

  • Can I add more children or adults to my party package?

    You can have up to a max of 30 children in the private event room. Please let our team know if you think you will exceed capacity. Headcount will be tracked during check-in and any overages will be charged prior to the end of the party.

  • Is the space private or shared with anyone else?

    The play space is shared, however your group will have exclusive use of the private event room for celebrating, cake, and gatherings.

  • Can I bring my own food and beverages?

    Yes! However, the food menu must be approved prior to the event to ensure safety and cleanliness for our facilities. Outside drinks are welcome with the exception of alcoholic beverages. All food and drinks must stay in your party room. Any violation of this policy will result in a fee.

  • Can I bring my own decorations?

    Yes, feel free to bring balloons, garlands, backdrops, tablecloths, plates, napkins, etc. to set your party. Decorations are only allowed in your party room (not the play area, cafe or lobby). We do not allow glitter, pinatas, small confetti, slime, silly putty or color/confetti cannons, etc.

  • What is my party timeline?

    Your event planner will visit with you upon arrival about the timeline. They will provide you with reminders during the course of your party to help keep your party running smoothly. Your party will last for 2 hours. The first hour will be spent in the play area and then you will transition to your party room for the remaining hour. While in your party room, you can eat food, share cupcakes/cake, or open presents. Guests will depart from your party room.

    Our team will handle the remaining clean up and take down once you have departed (when booking the All Inclusive or Party Made Simple package). If booking the DIY package, you will have 15 mins post event end time to clean up, pick up trash, and leave the space empty. Any violation of this policy including delays in departure or cleaning will result in a fee.

  • What is your cancellation policy?

    A 50% deposit is required to secure your booking. The remaining balance must be paid at least 7 days before the event.

    Cancellations made more than 30 days before the event will receive a full refund.

    Cancellations within 30 days of the event will not be eligible for a refund; deposit will not be refunded.

    Rescheduling within 14 days of the event is not allowed.

  • Can I host a private event?

    Looking for a special place to host your next celebration? Rowan Clubhouse is available for private event rentals, perfect for birthdays, gatherings, or intimate celebrations. Our warm, thoughtfully designed space offers a memorable setting for both kids and adults! For availability, pricing, and details, please email us at events@rowanclubhouse.com

  • Can we tour the space before booking?

    Yes, we highly recommend it! Touring the space allows you to see the layout, ask questions, and make sure Rowan Clubhouse is the perfect fit for your celebration. Just reach out via email to schedule a visit.